mrace88 Privacy Policy

1. Introduction

mrace88 is an online betting and casino platform operating under international licensing, providing online slot, live dealer casino, sports betting, poker and various digital entertainment services to adult players in Malaysia. In the context of these operations, mrace88 acts as the data controller responsible for the personal information of users that we process.

This Privacy Policy is prepared in line with international data protection best practices and is intended to provide full transparency to users regarding how their information is managed. We are committed to ensuring that personal data processing is carried out lawfully, fairly and transparently.

Any service that accesses the mrace88 website, registers an account, makes a deposit or uses any feature of our platform is subject to the terms of this privacy policy. This policy should be read together with the mrace88 Terms & Conditions.

2. Information We Collect

mrace88 collects various categories of information depending on how you interact with our platform. This information can be grouped into the following categories:

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• Active email address for account communications
• Mobile phone number for two-factor authentication and notifications
• Current residential address
• Bank account or e-wallet information for payment purposes (Touch 'n Go eWallet, DuitNow, ShopeePay and others)
• Copy of identity documents when requested for the KYC (Know Your Customer) process
• Information you share when contacting our customer support

2.2 Information Collected Automatically

• Your device's IP address and location information based on the network
• Device type, operating system and browser version used
• Game session history including login time, bets placed and transactions
• Website interaction data including pages visited and time spent
• Cookie data and device identifiers
• Diagnostic data and technical error reports

2.3 Information from Third Parties

• Verification data from KYC service providers we appoint
• Compliance information from anti-money laundering (AML) service providers
• Data from payment processors relating to transaction status

3. Purpose of Data Use

mrace88 uses the information collected for legitimate and reasonable purposes in operating the platform. The main purposes are as follows:

• Account Management: Creating, verifying and managing your player account including the KYC process required by our licensing body.
• Transaction Processing: Processing deposits, withdrawals and any financial transactions within the set timeframe of 5 to 30 minutes for withdrawals.
• Platform Security: Detecting, investigating and preventing fraud, money laundering, account abuse and other security threats.
• Legal Compliance: Meeting applicable legal and regulatory obligations including reporting requirements to relevant authorities.
• Customer Support: Providing 24/7 technical and customer support via live chat and email in Malay and English.
• Personalisation: Tailoring your gaming experience, bonus recommendations and communications based on your usage habits, subject to your consent.
• Marketing (with consent): Sending information on mrace88 offers, promotions and bonuses through your chosen channels, including a 100% welcome bonus of up to RM500.
• Platform Improvement: Analysing usage patterns to improve the functionality, interface and overall experience of the mrace88 platform.
• Responsible Gambling Controls: Monitoring gameplay patterns to identify players who may need assistance through our responsible gambling programme.

4. Legal Basis for Data Processing

Every processing of personal data carried out by mrace88 is based on at least one valid legal basis as follows:

• Contract Performance: Processing is necessary to carry out the service contract between mrace88 and you as a registered player, including payment processing and account management.
• Legal Obligations: mrace88 is required by our international licensing body to carry out KYC processes, monitor transactions and maintain certain records as a condition of licensed operation.
• Legitimate Interests: For platform security, fraud prevention and internal statistical analysis that does not affect your fundamental rights.
• Consent: For direct marketing activities and promotional communications, we will only do so when you have given clear consent, which can be withdrawn at any time.

5. Sharing Information with Third Parties

mrace88 does not sell or rent your personal information to any third party for their own commercial purposes. However, in the context of legitimate operations, we may share information with a limited range of third-party categories as follows:

• Payment Processors: Payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto processors (USDT, BTC, ETH) receive the minimum information necessary to process your transactions.
• KYC and AML Service Providers: Identity verification companies appointed by mrace88 to ensure compliance with international licensing requirements.
• Game Providers: Software developers such as PG Soft, Pragmatic Play, JILI and Spribe receive the minimum game session data required to operate games within our platform.
• Technical Infrastructure Providers: Cloud computing and cybersecurity service providers that help run the technical operations of mrace88.
• Authorities and Regulators: mrace88 will comply with any lawful request from regulatory bodies, law enforcement agencies or courts to disclose information when required by law.

All third-party processors appointed by mrace88 are subject to data processing agreements that require them to protect your information to the same or higher standards than those we apply.

6. Data Storage, Transfer and Security

6.1 Storage Location

Your personal data is stored on secure servers located in licensed data centres. As a platform operating within an international scope, data may be transferred and processed outside Malaysia, but every such transfer is protected by appropriate safeguards.

6.2 Technical Security Measures

• SSL/TLS encryption for all data transmitted between your browser and mrace88 servers
• Encryption of sensitive data stored in our database
• Role-based access controls for internal staff
• Continuous security monitoring and regular audits
• Tested incident response procedures
• Two-factor authentication (2FA) for player accounts and internal systems

6.3 Retention Period

mrace88 will retain your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, we may need to retain certain records for a period set by our legal and licensing requirements before that data is securely deleted or anonymised.

7. Your Rights Regarding Personal Data

As a mrace88 player, you have the following rights regarding your personal data. Scroll right to view all of them:

To exercise any of the above rights, please contact the mrace88 customer service team via 24/7 live chat or email. We will process your request within a reasonable timeframe and inform you of our decision. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

8. Cookies and Tracking Technologies

mrace88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functions of the platform, including login session authentication and security. These cookies cannot be disabled without affecting website functionality.
• Functional Cookies: Remember your preferences such as language, display settings and login information for a more convenient experience on future visits.
• Performance and Analytics Cookies: Collect information on how users interact with the platform to help us improve our services.
• Marketing Cookies (with consent): Used to display advertisements relevant to your interests, including mrace88 promotions, when you give your consent.

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete or block cookies. Please note that disabling essential cookies may affect certain functions on the mrace88 platform. For more information on managing cookies in your browser, please refer to the official documentation for the browser you are using.

9. Children's Privacy and Age Restrictions

mrace88 strictly does not provide services to individuals under the age of 21. Our platform is not designed to attract children or teenagers, and we do not knowingly collect personal information from them.

As part of the registration process, all players are required to confirm that they are 21 years of age or older. Our KYC process requires valid identification documents to verify the age and identity of players.

If mrace88 discovers that personal information of a child has been collected unintentionally, we will take immediate steps to delete that information, close the account in question and, in certain cases, report the matter to the relevant authorities. If you have reason to believe that your child has registered on our platform, please contact our support team immediately.

10. Amendments to the Privacy Policy

mrace88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, licensing requirements or other legitimate operational reasons.

When significant changes are made, mrace88 will notify you through one of the following methods:

• A clear notification on the main page or your account dashboard
• A notification email sent to the email address registered to your account
• An in-app or in-platform message on mrace88

The date of the most recent amendment will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the mrace88 platform after any amendment takes effect will be considered your acceptance of the amended policy.

11. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by mrace88, please contact our support team through the following channels:

• 24/7 Live Chat: Available directly on the mrace88 platform in Malay and English
• Email: [email protected]

Our customer service team is ready to assist you at all times, including for issues related to data privacy, data access requests, information corrections or any aspect of this policy that requires further clarification.

For formal privacy-related requests, please clearly state "Data Privacy Request" in the subject line of your message so it can be routed to the relevant department more quickly.